Credit Management Services
Outsourcing your credit control to dlc allows you to ensure prompt payments from your customer set. dlc will provide customer management services to ensure any queries or invoicing requests are resolved to receive payment before the due date. Our team of experienced credit controllers use dlc’s credit control systems to maximise your cash collections performance whilst maintaining excellent customer relationships.
Credit Control Agency Services
- Increased cash collection – Our outsourced credit control service will apply a tailor made approach to working with your customers. We ensure regular contact so that payments are received in a timely manner.
- Enhanced customer relationships – dlc credit controllers build friendly and positive relationships with your customers to improve chances of being paid on time and can assist in the upselling of goods and services.
- Query dispute resolution – Our outsourced credit control team will mitigate all customer queries and disputes to ensure resolution. This ensures that payments continue to be made on time by your customers.
- Copy invoices/documentation – dlc can manage the administration of invoice and document requests, thus reducing the burden on in-house operations.
- Delivering customer insight – Through use of data modelling and the analysis of customer behaviour, dlc can provide powerful insight into your customer base. This information assists in driving credit control strategies and help you understand where upsell opportunities may exist.
How will dlc work towards my goals?
Through project meetings, dlc will align your business mission, values and goals to the overall service design. Key Performance Indicators (KPIs) are created and
can be included within any service level agreement.
dlc’s training approach ensures that our staff fully adopt the strategies and values required by your business. We measure all customer interactions and utilise performance scorecards to demonstrate qualitative and quantitative levels of performance.
Strategic benefits of Outsourcing Credit Control
Outsourcing your credit control to dlc means you can instantly tap into a service that delivers best practice solutions whilst adhering to strict compliance regimes and maximising the recoveries.
dlc have made significant investments into the latest technologies including a customisable collections system, the latest dialling platform and speech analytics (amongst many other technologies). Working with dlc means that your business can take advantage of these benefits if you do not have such technologies in your own operation.
Pay a debt
Visit our online payment gateway where you can pay your debts via debit and credit cards.