Healthcare Debt Recovery

Maximising your returns in healthcare debt collection

We can achieve an increase in performance for the collections of healthcare and medical arrears. Our experience in healthcare debt recovery allows us to handle common queries including invoice requests, treatment enquiries and insurance claims.

Provide patients with resolution to their arrears using our debt recovery services

Our Customer Account Agents can provide patients with resolutions to their arrears and the relations associated to the healthcare industry. We understand the importance of taking a sensitive approach when handling complex medical debt. Our Customer Account Agents are fully trained, respectful and confidential when dealing with debt collection cases within the healthcare industry.

Our debt collections team can deal with the variations in which these medical debts occur, including but not limited to:

  • Self-pay – Patients that have paid for their own treatment but have incurred charges for additional services such as consultant visits, medication prescribed after leaving hospital and aftercare equipment.
  • Insurance Shortfall – Patients with private healthcare insurance to cover their treatment but have incurred debt due to limitations or exclusions on their healthcare insurance cover, as well as policy excess.
  • Business – Companies may incur debt as a result of the corporate healthcare insurance that has been provided for their staff.

Improve performance by using dlc for medical debt recoveries

We provide highly effective debt recovery services to the healthcare industry. This includes early arrears management (credit control), where we becoming a white label of your organisation to handle your collections can take the pressure off your in-house collections operations and manage the whole process on your behalf. Where patients have failed to pay their invoice since being discharged from the hospital, prime and second placement contingency collections services can be supplied.

Minimising queries to improve customer experience is achieved through our mediation services. Within our debt recovery operations we will request patient invoices and manage enquiries for both in-patients and out-patients regarding their medical treatment.

We can resolve cases where patients have moved address since they received their treatment. Our in-house trace team is able to support trace and collect debts where you are struggling to engage with the patients.

Treating your customers fairly

We provide an ethical and compliant service giving our clients and their patients a recoveries service they can trust. We are skilled in the handling of particular patients including those considered to be vulnerable, ensuring these are dealt with in an appropriate manner. We work in accordance to the Treating Customers Fairly principles making sure every patient has a positive experience

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