receivables outsourcing

dlc Launches Specialist Outsourcing Division

Great news for dlc today as one of the UK’s largest privately owned debt collection agency can officially announce the launch of our new first party outsourcing service division to tailor to the demands of our broad client base. The new specialist outsourcing division will be based in Brackley, Northamptonshire, home to dlc’s business park…. Read more »

News, Outsourcing

dlc boosts collections performance and drives down costs with Sopra Banking Lending

Tight controls, and the ability to experiment confidently and report results in great detail, have made the debt collection agency more competitive and cost-efficient. Sopra Banking Software, a world leader in banking software, solutions and services, has announced that dlc, one of the largest privately-owned debt collection agencies in the UK, is delivering profitable growth… Read more »

Collections Performance, News

CAI Company Accreditation Status

dlc are delighted to announce their second year retaining their Collectors Accreditation Initiative (CAI) ‘Company Accreditation’ certificate, awarded by the Credit Services Association. This achievement reflects our on-going commitment to staff development and reflects the continuous professional standard of our collectors and organisation, benchmarked against the highest industry standards.


dlc selects Katherine House Hospice as Charity for 2013

Leading ethical Debt Recovery Agency dlc is pleased to announce that Katherine House Hospice is their chosen charity for 2013. The hospice team specialises in palliative care services offering a variety of care, treatment and support for patients and their loved ones to maintain quality of life and remain in their own homes where this… Read more »

dlc New Leaf

Health and Wellbeing at dlc

As one of the UK’s largest Debt Collection Agencies, dlc remains an employer of choice in the Northamptonshire area. dlc believes that investing in staff creates a happier and more productive workforce. As part of this investment, dlc recently introduced onsite health checks for staff conducted by New Leaf Health. New Leaf Health is a… Read more »


dlc Talk Online Collections with CCR Magazine

Last Month, dlc’s very own Operation’s Director, Steve Grima met representatives from CCR Magazine, a leading magazine for senior consumer and commercial credit professionals, to talk about how all businesses should be looking to proactively encourage the use of new technology to direct your customers towards self-servicing their accounts online. Customers are increasingly recognising the… Read more »

dlc and cyber-duck

dlc launch corporate website and hires digital agency Cyber-Duck

Award winning digital agency, Cyber-Duck today launched a new corporate website for dlc (, one of the UK’s largest independently owned debt collection agencies, serving blue chip customers across a range of verticals from healthcare to banking & finance, insurance and telecoms. The new website showcases dlc’s solutions for large enterprises, such as outsourced collections… Read more »


Collectors Accreditation Initiative (CAI)

Earlier this year direct legal & collections (dlc) successfully achieved the Credit Services Association CSA Collectors Accreditation Initiative CAI. Over 190 customer engaging staff sat the test, which assesses each collector’s understanding of regulatory, compliance and the legislative framework; from within which DCA’s now operate. dlc has used on-line assessment software for several years to… Read more »

Accreditation, News

Ruthbridge celebrates 16 years of working with dlc

It is 16 years since dlc started using Ruthbridge as an external supplier to provide tracing and debt collection services. The two teams cut a cake to celebrate the occasion, and toasted our continued relationship, with a glass of non-alcoholic bubbly. Ruthbridge Managing Director, Emmanuel Amissah, commented: “The strong relationship we have enjoyed with dlc… Read more »

Charity, News

Careers at dlc

We have a number of exciting career opportunities at dlc headquarters in Brackley.


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