Who are our regulators?


Cabot Credit Management Group Limited, a company registered in England and Wales with Company No. 4934534, is authorised and regulated by the Financial Conduct Authority (FCA) with firm reference number 677910. Cabot Credit Management Group Limited has appointed Hillesden Securities Limited t/a dlc as an appointed representative to carry out debt-collecting and debt administration services on its behalf and as an appointed representative, we are exempt from FCA authorisation.

Cabot Credit Management Group Limited and Hillesden Securities Limited t/a dlc are also registered with the Information Commissioner’s Office for data protection and security purposes under registration ZA144215 and Z5721198.

Our main trade body in the United Kingdom is the Credit Services Association which operates a Code of Practice which is the benchmark for best practice, assuring quality and professionalism in our industry. We take great pride in having been the main contributor to the Code and take compliance with the Code extremely seriously which is evidenced by our accreditation as a company achieved through our individuals passing the high thresholds of the Collectors Accreditation Initiative which is benchmark for individuals’ knowledge of our industry standards and compliance.

What are the permissions you have from the Financial Conduct Authority?


Cabot Credit Management Group Limited has obtained all the relevant regulatory and statutory permissions in order to acquire debt on behalf of our SPVs (see question Who has purchased my debt?) and have its appointed representatives to collect and/or administer debts on its behalf.

Why does the FCA website say your permissions have lapsed? Doesn’t this mean you aren’t authorised?


The FCA register shows our permission as lapsed because we have been made an appointed representative of Cabot Credit Management Group Limited. Thousands of firms conduct regulated activity on this basis in the banking and insurance sector. This does not mean we are not authorised, it means we are exempt from authorisation.

What is an appointed representative?


An appointed representative is a firm or a person who is exempt from being authorised by the Financial Conduct Authority but carries out regulated activities and acts as an agent for a firm who is authorised by the Financial Conduct Authority. The firm that is authorised is known as a ‘principal’ firm and takes full responsibility for the activities of the appointed representative.

Cabot Credit Management Group Limited acts as principal regulated firm and has appointed Hillesden Securities Limited t/a dlc as appointed representative to perform debt-collecting or debt administration activities.

Who has oversight of our activities as an appointed representative?


Cabot Credit Management Group Limited has full regulatory responsibility and oversight for our actions.

Cabot Credit Management Group Limited performs compliance monitoring and independent audits to ensure we are compliant with the regulatory framework in which we are required to operate.

Who has purchased my debt?


All debts purchased by our Group are owned by purchasing entities, known as Special Purpose Vehicles (SPVs). All our SPVs are exempt from being authorised by the Financial Conduct Authority as the SPVs have appointed Cabot Credit Management Group Limited to exercise the relevant regulatory permissions. In turn Cabot Credit Management Group Limited has appointed us as an appointed representative to administer accounts.

The SPVs in our Group in the United Kingdom are Cabot Financial (UK) Limited, Marlin Capital Europe Limited, MCE Portfolio Limited, MFS Portfolio Limited, Marlin Europe I Limited, Marlin Europe II Limited, ME III Limited, ME IV Limited, Marlin Europe V Limited, Marlin Europe VI Limited, Cabot Financial Portfolios Limited.

Are you authorised to collect money from me?


For debt purchase
The short answer is yes, we are. Cabot Credit Management Group Limited has appointed us as an appointed representative to administer the accounts purchased by the Cabot Credit Management Group.

For debt collection
The short answer is yes, we are. Cabot Credit Management Group Limited has appointed us as an appointed representative to collect the debt on behalf of the relevant client.

Is my money protected if Hillesden Securities Limited t/a dlc is not authorised?


We are not covered by the Financial Service Compensation Scheme as we do not operate like a bank or an investment firm.

However, we have appropriate controls in place to ensure that your money is applied to your account in a timely manner and treated in accordance with regulatory requirements. We will also regularly update any records held by credit reference agencies where we are reporting your account on your credit file. Cabot Credit Management Group Limited monitors our compliance with these arrangements and audits our financial controls on a regular basis.

Will I be treated fairly by Hillesden Securities Limited t/a dlc?


We aim to deal with each customer with empathy and respect to ensure that every customer has a positive experience with us. We have dedicated systems, controls and procedures in place to provide each customer with fair treatment and positive outcomes. We also wish to continually improve how we interact with customers and sometimes we may ask you to participate in surveys or provide specific feedback for the purposes of customer insights.

To provide you with added reassurance we record our calls and undertake monitoring activities to ensure we are complying with our regulatory obligations and adhering to our customer promise.

What is Cabot’s Customer Promise?


We aim to treat all our Customers with:

• Empathy and Respect
• Individual Treatment
• Positive Experience
• Fair Outcomes

We monitor our interactions with our customers against our Customer Promise, in addition to our regulatory obligations, through internal reporting and external benchmarking activity. We also recognise that our employees are core to our organisation and are assessed based on our ETHICAL Values, quality and customer engagement and are not assessed or paid based on financial targets alone.

We are also members of the Institute of Customer Service and participate in the UKCSI Business Benchmarking Survey which tracks our customer satisfaction scores against other companies within the financial sector, including banks and building societies.

How is our Group authorised with the Financial Conduct Authority


Cabot Credit Management Group Limited (CCM), a company registered in England and Wales with Company no. 4934534, (Cabot) is authorised and regulated by the Financial Conduct Authority (FCA) with firm reference number 677910.

Cabot has all necessary permissions to carry on the regulated activities of the group.

All debts purchased by our Group are owned by purchasing entities, known as Special Purpose Vehicles (SPVs). All our SPVs are exempt from being authorised by the FCA as the SPVs have appointed Cabot to arrange the administration of the relevant debts/portfolios on their behalf.

From 1 April 2016, Cabot will appoint Apex Credit Management, Cabot Financial (Europe), Cabot Financial (Marlin), Hillesden Securities t/a dlc and Midland Credit Management India as its appointed representatives to carry out debt-collecting and debt administration services. Cabot will assume full regulatory responsibility for Apex Credit Management, Cabot Financial (Europe), Cabot Financial (Marlin), Hillesden Securities t/a dlc and Midland Credit Management India.

Notes to Editors


– CCM became authorised and regulated by the Financial Conduct Authority on 11 March 2016.

– Our SPVs are:

United Kingdom

Cabot Financial (UK) Limited, Marlin Capital Europe Limited, MCE Portfolio Limited, MFS Portfolio Limited, Marlin Europe I Limited, Marlin Europe II Limited, ME III Limited, ME IV Limited, Marlin Europe V Limited, Marlin Europe VI Limited, Cabot Financial Portfolios Limited

EU

Cabot Asset Purchases (Ireland) Limited, Cabot Securitisation (Europe) Limited

– The UK SPVs and the Appointed Representatives rely on exemptions pursuant to Article 60I of the Financial Services and Markets Act 2000 (Regulated Activies) Order 2001 and the Financial Services and Markets Act 2000 (Appointed Representatives) Regulations 2001 and do not require to be authorised by the Financial Conduct Authority.

– Apex Credit Management Limited, Cabot Financial (Europe) Limited, Cabot Financial (Marlin) Limited, Hillesden Securities Limited (t/a dlc), part of the Cabot Credit Management Group of Companies; and Midland Credit Management India Private Limited, a wholly owned subsidiary of Encore Capital Group, Inc., all have consumer credit interim permission with the Financial Conduct Authority which will expire on 31 March 2016.

If you have reason to doubt the veracity of any communication from the Cabot Credit Management Group please contact cabotpr@cabotcm.com who will be able to confirm authenticity.

The Financial Conduct Authority, which is the UK’s market conduct regulator which sets out to protect consumers, enhance the integrity of the UK financial services market as well as promoting effective market competition and operates a register of authorised firms, appointed representatives and approved individuals. Details of our registration with the Financial Conduct Authority can be found on the Public Register.

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