dlc Talk Outsourcing and Quality Assurance with Outsource Magazine
dlc’s Sales Support Leader, Georgie Smith spoke with representatives from Outsource Magazine, a leading magazine providing news, views, analysis and thought-leadership for the global outsourcing community, to talk about how the expectation with clients and outsourcers is growing and leading to increased cost.
In a challenging environment of compliance regimes and quality assurance requirements, creditors are increasingly making use of outsources services to support them. Georgie talks about the difficulties businesses now face when deciding to outsource their services in light of the recent move to regulation under the Financial Conduct Authority (FCA). Consequently this means that financial organisations are required to meet the rules and guidelines which have been set out.
The article identifies the matters faced by financial organisations, with a need to understand customer’s financial difficulties and achieve the necessary customer experience whilst keeping their costs to a minimum. It’s an eye opener to the changing landscape as organisations obtain full authorisation under the FCA. You can download the full article from Outsource Magazine here.