dlc Talk Outsourcing and Brand Alignment with CCR Magazine
dlc’s Sales Support Leader, Georgina Smith met representatives from CCR Magazine, a leading magazine for senior consumer and commercial credit professionals, to talk about how outsourcing projects require brand alignment and clearly mapped customer journeys to operate successfully.
Creditors are increasingly making use of outsourced services to help them rise to the challenge of ever increasing compliance regimes in a challenging economic environment. Georgina talks through the challenges that businesses face when outsourcing aspects of their operations and outlines how the concept of ‘Value exchange’ is critical to outsourcing success.
The article goes beyond simply focussing on credit department outsourcing and holds weight for a whole range of BPO projects. You can download the full article from CCR Magazine here.