dlc Talk Online Collections with CCR Magazine
Last Month, dlc’s very own Operation’s Director, Steve Grima met representatives from CCR Magazine, a leading magazine for senior consumer and commercial credit professionals, to talk about how all businesses should be looking to proactively encourage the use of new technology to direct your customers towards self-servicing their accounts online.
Customers are increasingly recognising the benefits of using self-service options to manage their accounts, and in this article Steve passes comment on how online tools can be used by DCA’s & Debt Purchasers alike within their debt recovery strategies. In the article, Steve highlights the fact that self-service tools enhance the customer experience and enable collection agencies to meet TCF requirements.
Through utilising such tools DCA’s are able to increase customer engagement levels and deliver cost savings for all parties. You can download the full article from CCR Magazine here.