Category: Outsourcing


mydlc wins UX UK award for ‘Best Transactional Experience’

dlc are proud winners of the ‘Best Transactional Experience’ category at the UX Awards for our customer portal ‘mydlc’.  The customer portal even made it as a finalist for a further award in the ‘Best Effect on Business Goals’ category.  Our win evidences the success of mydlc, which provides customers with a stress free transaction… Read more »


dlc Talk Outsourcing and Quality Assurance with Outsource Magazine

dlc’s Sales Support Leader, Georgie Smith spoke with representatives from Outsource Magazine, a leading magazine providing news, views, analysis and thought-leadership for the global outsourcing community, to talk about how the expectation with clients and outsourcers is growing and leading to increased cost. In a challenging environment of compliance regimes and quality assurance requirements, creditors are increasingly… Read more »


dlc Talk Outsourcing and Brand Alignment with CCR Magazine

dlc’s Sales Support Leader, Georgina Smith met representatives from CCR Magazine, a leading magazine for senior consumer and commercial credit professionals, to talk about how outsourcing projects require brand alignment and clearly mapped customer journeys to operate successfully. Creditors are increasingly making use of outsourced services to help them rise to the challenge of ever increasing compliance regimes… Read more »

Collections Performance, Outsourcing
receivables outsourcing

dlc Launches Specialist Outsourcing Division

Great news for dlc today as one of the UK’s largest privately owned debt collection agency can officially announce the launch of our new first party outsourcing service division to tailor to the demands of our broad client base. The new specialist outsourcing division will be based in Brackley, Northamptonshire, home to dlc’s business park…. Read more »

News, Outsourcing

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