Category: Accreditation

dlc The Lending Code

dlc Becomes Associate Subscriber to The Lending Code

Leading collections outsourcing agency, dlc announces it has become an associate subscriber to the Lending Code having successfully completed the Lending Standards Board’s (LSB) application process. The Lending Code sets standards of good practice in relation to loans, credit cards and current account overdrafts and debt collection activities related to these products. The Code contains… Read more »


dlc awarded Investors in People Gold

dlc a leading outsourcing agency are delighted to have been awarded Gold status from Investors In People (IIP). This puts dlc in a prestigious group of 600 companies that have achieved the gold standard. Investors in People is the UK’s leading people management standard recognising the capabilities that set the best businesses apart. IIP uses… Read more »

Accreditation, Awards, News, Training

dlc achieve top 3 score for CSA’s CAI demonstrating our dedicated training culture

We are delighted to announce dlc ranked in the top 3 DCA’s for highest average scores achieved within the CSA Collectors Accreditation Initiative during the May testing program. This excellent success marks our consistent approach to high training standards within the debt recovery industry. As a leading supplier of collections outsourcing services, we are committed to… Read more »

Accreditation, News

CAI Company Accreditation Status

We are pleased to announce our third year retaining our CAI ‘Company Accreditation’ status which has been awarded by the Credit Services Association. This outstanding achievement is evidence of our insistent high standards within the debt collection industry. We are dedicated to providing development to staff and maintaining quality within our recoveries operations. Our in-house… Read more »


dlc becomes Institute of Leadership & Management Training Centre

The Institute of Leadership and Management (ILM) forms part of the City & Guilds Group. Their primary purpose is to enhance standards of leadership and management in order to drive social and economic prosperity. dlc’s approval as a training center is testament to dlc’s dedicated training culture. dlc is one of the UK’s largest privately owned… Read more »

Accreditation, Careers, News, Training

CAI Company Accreditation Status

dlc are delighted to announce their second year retaining their Collectors Accreditation Initiative (CAI) ‘Company Accreditation’ certificate, awarded by the Credit Services Association. This achievement reflects our on-going commitment to staff development and reflects the continuous professional standard of our collectors and organisation, benchmarked against the highest industry standards.


Collectors Accreditation Initiative (CAI)

Earlier this year direct legal & collections (dlc) successfully achieved the Credit Services Association CSA Collectors Accreditation Initiative CAI. Over 190 customer engaging staff sat the test, which assesses each collector’s understanding of regulatory, compliance and the legislative framework; from within which DCA’s now operate. dlc has used on-line assessment software for several years to… Read more »

Accreditation, News

Careers at dlc

We have a number of exciting career opportunities at dlc headquarters in Brackley.


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