Our Vision, Mission & Values

The financial climate is forever changing around us and in order to continuously thrive as a debt collection business in the next 5 years and beyond, we need to look ahead.

As a business we identify and understand trends that will shape our debt recovery organisation in the future and to prepare us for what is to come. It’s imperative we are prepared and keeping ourselves ahead of the curve to continue being recognised as a leader in the debt collection industry.

Mission statement

With the full commitment and collective expertise of the management and staff at dlc, we position ourselves as one of the key players in the UK debt recovery industry, providing a quality debt recovery service to all of our clients.

We achieve this by constant investment in our staff and technology, investment which is carefully targeted to produce the highest quality workforce, capable of delivering the best service, whilst maintaining value for money.

We listen carefully to the specific requirements and needs of our clients to ensure that dlc’s collective expertise continues to deliver the very best business solutions.

Our vision

Our strategic commitment is to continue developing and building on our position as one of the leading organisations within the debt collection industry and to remain recognised as the supplier of choice.

We are enthusiastic about success

We have a positive mind-set. We focus on results and recognise achievements.

dlc operates several incentive schemes designed to reward both individuals and teams who achieve targets.

We are open to change

We are proactive and always seek better ways of doing things.
Everyone contributes to this process – those doing the job are the best to spot inefficiencies and suggest alternatives.

dlc invests in the latest technology to make life for our employees as straightforward as possible and help us maintain our position as market leaders in the debt recovery sector.

We are committed to each other

We are one team and work together to maintain a positive, friendly environment.

dlc has a great atmosphere; the people who work here are genuinely warm and friendly – and there’s no hierarchical snootiness.

We are straightforward and honest

We are open, honest and fair with everyone.
We strive for the highest ethical standards.

dlc has a coaching and feedback culture. It’s important to us that we do things right and when we don’t, we own up to it. We treat people consistently, seeking to improve rather than lay blame.

Our Values
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