History of dlc

dlc is a leading provider debt recovery, debt purchase and business process outsourcing (BPO) services based in Brackley, Northamptonshire. dlc was established in 1979, is the longest established credit management agency and was the first debt purchaser in the UK market, having completed the first debt sale transaction in 1994.

dlc is part of the Cabot Credit Management group of companies, having been acquired from Faccenda Investments in June 2015. Cabot Credit Management is the market leader in debt purchasing, contingency collections and customer tracing. The group has purchased over 5.5 million customer accounts and employs over 1300 people across offices in Brackley, Kings Hill, Stratford-upon-Avon, Dublin, Worthing and London.

Driving best practice in customer management

Fair treatment of customers is at the heart of our business. We treat every customer as an individual and use customer feedback and leading industry practices to optimise customer experiences.

  • Associate Subscriber to The Standards of Lending Practice. (1 of 5 DCA’s to hold this accreditation).
  • UX UK 2014 Awards Winner. (User Experience Awards).
  • Authorised and Regulated by the Financial Conduct Authority (FCA).
  • Members of the Credit Services Association.

Sustained growth and value chain expansion

Clients are increasingly realising the benefits of improved financial returns and reduced conduct risk by using dlc as their sole supplier of credit management services. This includes the management of early arrears outsourcing, debt recovery and debt sale services within a single contract.

Market leading capacity to deliver BPO services

Our standalone outsourcing services division was created in 2013. Clients are able to use dlc for large outsourcing projects by utilising the 650 seat capacity of our Brackley site. The site is host to four specialist service centres:

  • Two mirrored call centres
  • Support service centre
  • Management service centre

Leaders in Debt Collection and Recovery

dlc has a reputation as a leader in the provision of contingency collections services, with many clients remaining with dlc since inception. We manage delinquent receivables on behalf of clients across a range of industry sectors, including: Banking and finance, telecoms, insurance, motor finance, health care and the public sector.

Leading technology platform

Our technologies optimise our productivity levels, enhance operational control and maximise our levels of customer insight. This enables us to treat every customer as an individual and deliver them with fair outcomes.

history-of-dlc
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